Already found something you love? Follow these easy steps below to place an order.

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Step #01: Add to Cart (Select "Add to Cart" button on product pages)

Step #02: Review "My Cart"

Step #03: Proceed to "Checkout" (Complete all necessary information such as Billing Information and Shipping Address)

Step #04: Enjoy! and wait for your new item to arrive.

Once an order is placed, you have a small window to cancel it before it processes to the warehouse. Once the order processes and is accepted by the warehouse, you may still request cancellation, however please know that cancellation at that stage is not guaranteed. 

Please send email to "cancel@costaelm.com" for faster service.

Cancellation that are placed after item has shipped, customer will be responsible for return shipping cost. Our customer service team can provide discounted rate quote.

Several delivery carriers are experiencing delays due to high demand. Most of our shipments are delivering on time, but some may experience fewer updates during transit or show no movement until they reach your local delivery hub. Please check your tracking frequently for updates.

If you are still experiencing delays, please use Contact Us page to help resolve your issue.

You can send your replacement request to cs@costaelm.com. Include the Following:

1.Order#
2. Part# (Refer to assembly instructions for part number)
3. Qty

4. Shipping Address
5. Contact Email or Phone

Note: Replacement parts are not guaranteed if items are damaged due to neglect or out of 30 days warranty timeframe.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. We do not accept returns without a prior authorization RMA.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Close out Sale items or gift cards.

If your order meets our Buyers Remorse Returns Policy a 15% Re-stocking Fee will be applied. You will also be responsible for return shipping cost. Our team can provide discounted rate quote to help lessen the return cost burden. Please request via return@costaelm.com.

Returns that are initiated because of damages will need to follow our "Damaged During Transit" claims process. In some instances you will not be required to return items. Our customer service team will update you on further steps if your order falls under this scenario.

Please read these rules before you place your order with a coupon code.

We offer two types of coupon codes.

     Take $XX off your purchase of $XX or more

     Take XX% off an entire purchase, specific category or individual product

The Rules:

• Limit one coupon per customer. Must be used in one transaction.
• Cannot be combined with any other offers, or used on previously purchased merchandise.
• Not redeemable for cash, gift cards, gift certificates or credit.
• Offer valid only while supplies last and expiry dates.
• Discount does not apply to taxes, shipping and handling charges or similar charges.
• Returns or exchanges where a Coupon or other discount was applied may result in an adjusted refund amount.

Free shipping means your order will ship via our standard ground shipping method at no cost to you.

Our Free Shipping covers only standard shipping transit times that are usually 3-7 business days depending on your location.

Important: Please note, some items may require a longer ship-out and/or delivery timeframe.

It depends on where you are.
Most standard orders ship within 1-2 business days once an order is received.

Standard transit time will take 4-7 business days to arrive depending on your location.

Overseas deliveries can take anywhere from 7-16 days.

Delivery details will be provided in your confirmation email and once tracking is provided.

Our preferred carrier is FedEx but we use all major carriers, and local courier partners.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

You can always send your product questions to cs@costaelm.com or use our Contact Us form

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at return@costaelm.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at return@costaelm.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too